Order Tracking

How to Track:

1. Tracking No. starts with 'HK', i.e., HKATTCUS17222769

Please click here to track: https://ecommerceportal.dhl.com/track/

2. Tracking No. starts with 'UE' or others, i.e., UE26821521222

Please click here to track: http://www.17track.net/en

If you have questions about your order, or if tracking information isn’t available, please send us message online at Contact Us page or write an email to: gifts@pawlibra.com. Emails and messages are typically answered within two business days, except for weekends and holidays.

For your information, the order / shipping confirmation email, sometimes, will be sent into spam folder, please kindly check it again. We are so sorry for the inconvenience and thank you for your understanding.

Please note:

Order information may not appear in the tracking system until the package have been shipped. Please wait 24 to 48 hours after receiving your shipping confirmation email to track your shipment. 

You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.